MetLife auto insurance review for 2020
Fact-checked with HomeInsurance.com
MetLife was founded in 1863 to assist sailors and soldiers with wartime-related injuries. Over 150 years later, the company continues to be well-known for its life insurance policies. More recently, MetLife has expanded into other areas of insurance, including car insurance. Although MetLife doesn’t have the highest reviews for customer service and satisfaction, it does stand out for having highly-rated claims handling.
- Average full coverage premium: $1,923
- Region offered: 50 states
- Market share: .97%
- AM Best rating/financial strength profile: A+ (Superior)
- J.D. Power rating: 2/5
- Specialty coverages: Rideshare endorsement (not available in all states)
MetLife customer satisfaction and complaints
MetLife received 3/5 Power Circles in J.D. Power’s 2019 U.S. Auto Insurance Study. By region, MetLife was ranked 2 out of 5 in Florida, New England, the North Central region and the Southeast Region. However, MetLife scored much higher—4 out of 5 stars—in the New York region.
MetLife scored even better for overall customer satisfaction in J.D. Power’s 2020 U.S. Auto Claims Satisfaction Study, MetLife received a score of 886 out of 1,000. On the list of 25 insurance companies, MetLife ranked in fifth place.
Customer satisfaction accounts for things like coverage options, discounts, pricing and customer service. There are a variety of factors that can positively or negatively impact a company’s satisfaction score, like the number of policyholders it has and the volume of claims it processes.
How factors affect MetLife’s auto insurance rates
The average cost of a full coverage car insurance policy from MetLife is $1,923 per year, which is a good bit higher than the national average of $1,555. The average minimum coverage policy costs $873 per year.
However, factors like your driving record and credit score have an impact on your rate. The table below highlights some of the things that can affect the cost of car insurance. The rates below are for full coverage insurance:
|Average rate||Accident||Speeding ticket||Poor credit|
How driving record affects MetLife car insurance rates
Having an accident on your driving record will almost always cause your rate to increase; MetLife’s rates were more than $1,300 higher with an accident as a factor. After one accident, you are seen as a riskier driver, so insurers will raise your rate to compensate for potential future claim payouts.
MetLife adjusts rates differently for at-fault vs not at-fault accidents. Unfortunately, the company doesn’t offer accident forgiveness, so any crash could increase your premium.
You might think getting a speeding ticket is no big deal, but it has a big impact on your car insurance premium if it stays on your record. Speeding tickets are seen by insurance companies as risky driving behavior that could lead to costly claims. With one speeding ticket on record, MetLife’s rates were higher by $757, on average. Speeding violations usually stay on your record for 3-5 years, after which time your rate will typically decrease.
Another factor that can impact your car insurance rate is your credit score. Having poor credit automatically puts you in the “high-risk” category, in most states. Those with poor credit saw rates nearly $1000 higher than those with good credit with MetLife.
Insurance companies have statistical reason to assume people with poor credit are more likely to file claims. However, improving your credit score can lower your car insurance premium at the time of renewal.
MetLife auto insurance discounts
MetLife offers car insurance discounts, but only a handful. Compared to the insurance industry in general, MetLife’s discounts offerings are much lower. MetLife customers can save money on their car insurance by being a good driver, signing up for automatic payments and bundling their policies. There are also employer and association discounts.
MetLife auto insurance premium length
MetLife Insurance offers year-long policies. After the 12 month period ends, your policy is up for renewal. At that point, your rate might increase or decrease due to changes with your driving record, credit score or claims history. You can also adjust your coverage levels, purchase endorsements and add discounts.
MetLife vs. other insurance companies
|Company||J.D. Power Score (Overall)||J.D. Power Score (claims satisfaction)||AM Best||Average rate full coverage|
|American Family||878||3/5||A (Excellent)||$1,218|
|The Hartford||895||4/5||A- (Excellent)||$1,572|
MetLife mobile app and digital experience
Overall, MetLife’s digital experience is about average for the industry. The company’s website provides a general overview of the policies and discounts offered, but it lacks in-depth information. The website does not make mention of specific coverages or endorsements. And unfortunately, there is no option for getting a quote online.
MetLife’s standout digital feature is its mobile app. You can file a claim, make changes to your policy and pay your premium right from your phone. Currently, drivers cannot request roadside assistance through the MetLife mobile app.
Alternative insurance products offered by MetLife
MetLife is best known for its life insurance policies. The company also offers home insurance, pet insurance, health insurance, dental insurance, cancer insurance, vision insurance, long-term care insurance, disability insurance, accident insurance and several other types of medical coverage.
|Product||Discounts||J.D. Power rating|
|Home insurance||Home safety features|
In the spotlight
- MetLife’s auto insurance gets mostly average ratings.
- Compared to other providers, MetLife’s insurance premiums are on the higher end.
- The company lacks digital resources and tools that other companies offer but offers a higher profile of other insurance products that could be bundled with auto.
Coverage utilizes Quadrant Information Services to analyze quoted rates from thousands of zip codes across all 50 states, using MetLife’s premiums written. Quoted rates are based around the profiles of a 30-year-old male and female with clean driving records, good credit and the following full coverage details:
- $100k bodily injury liability per person
- $300k bodily injury liability coverage per crash
- $100k property damage liability coverage per crash
- $500 collision coverage deductible
- $500 comprehensive coverage deductible
Minimum coverages were applied to match state requirements. Both drivers used a new, financed 2018 Toyota Camry, commuting 5 days a week and driving 12,000 miles per year.
An accident was defined as an at-fault accident with $3k in property damage. A speeding incident was defined as speeding 16-20 MPH over the limit.
These rates were publicly sourced from insurer filings and should be used for comparative purposes only – your own quotes may be different.