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Travelers auto insurance review for 2021

Fact-checked with HomeInsurance.com

Travelers Insurance is the tenth largest auto insurance provider when it comes to direct policies written. Dating back in 1864, Travelers became the first insurance company to sell more than one kind of insurance. Travelers has a loyal base of policyholders, and its positive Travelers reviews help the car insurance company remain one of the top car insurance providers in the country. Travelers insurance is best for drivers with unique insurance needs in search of a provider with plenty of coverage options. 

Travelers Quickpoints

  • Average full coverage premium: $1,769
  • Region offered: Available nationwide, except in eight states: Alaska, Hawaii, Louisiana, Michigan, North Dakota, Wyoming, West Virginia and South Dakota 
  • Market share: 1.94%
  • AM Best rating/financial strength profile: A++ (Superior)
  • J.D. Power rating: 3/5 stars
  • Specialty coverages: High value, rideshare, electric cars

Travelers customer satisfaction and complaints

Travelers Insurance reviews and ratings from customers help the carrier make the list of top car insurance companies in three JD Power studies among similar-sized providers. They are:

  • Overall satisfaction study: 847/1,000 points
  • Claims satisfaction study: 861/1,000 points
  • Customer satisfaction regional study: 789 to 832/1,000 points

Travelers ratings were based on customer feedback regarding speed of claims-handling, price of policies, coverage options, and billing process, among other aspects. 

J.D. Power studies found that larger policyholders who sold insurance directly to customers had higher ratings than those who serviced customers through an independent agent. In addition, larger companies with high claim volume typically had more complaints than smaller carriers. 

How factors affect Travelers’s auto insurance rates

To get a complete picture of the cost of auto insurance, we collected quotes for full insurance coverage and minimum liability. The cost for minimum insurance with Travelers averaged $724 a year, and full coverage averaged $1,769 for a driver with a good credit score and no accidents or claims. Refer to the table for an idea of how rates change based on your driving history.

Average ratesAccidentSpeeding ticketPoor credit
$1,769$2,099$2,011$2,308

How driving record affects Travelers car insurance rates 

Accidents

As indicated above, an accident in which you’re at-fault raises Travelers insurance premiums roughly 16% per year. Accidents are high-cost incidents for car insurance companies. It’s typical to see rates increase after an accident as an attempt to offset the cost to the carrier. 

Accidents remain in your driving history (and under review by providers) for three to five years. If you’re enrolled in Travelers’ Responsible Driver Plan, you are eligible to have one accident forgiven every three years to keep your insurance premiums from increasing.

Speeding ticket

Speeding tickets will raise your car insurance rate nearly as much as an accident. With Travelers, rates were about $300 higher with a speeding ticket factored in.

Speeding is considered a red flag to your insurance company; the risky driving behavior can lead to a serious accident. Because of this insurers often classify speeding violations as almost as serious as a crash. If you have a speeding ticket on your record, it typically remains on there for three years, which can have a corresponding effect on your rates during that period.

Poor credit

Many people don’t realize that poor credit affects more than their chances of getting approved for a credit card. Car insurance companies in most states review your credit history when you apply for your car insurance to help determine eligibility and rate.

If you have a poor credit score (under 600 points), your insurance premium will typically be much higher than someone with good credit. In the case of Travelers, poor credit is more expensive than an accident; car insurance for those with poor credit can be $550 per year higher, on average.

Travelers auto insurance discounts

Travelers Insurance provides about 15 types of discounts, most of which are common within the industry — such as electronic billing, good student and multi line discounts. There is one discount of particular interest offered by Travelers:

Unique discounts offered by Travelers

InteliDrive®  discount

The concept of a driving-behavior discount isn’t exclusive to Travelers but does offer a fairly easy way to leverage significant savings. You’ll need to download the app and enable it to monitor your driving over 90 days. If you drive safely, you could receive up to 20% your car insurance premiums.

Travelers auto insurance premium length

Like most auto insurance companies, signing up for Travelers Insurance locks you into a commitment for one year. Whatever discounts you qualified for and the rate you received at the time the policy was initiated is guaranteed for the year. This gives you the certainty of fewer rate changes throughout the year.

Travelers vs. other insurance companies

CompanyJ.D. Power Score (Overall)J.D. Power Score (claims satisfaction)AM BestAverage rate full coverage
Travelers8473/5A++ (Superior)$1,769
AAA8693/5A (Excellent)$1,948
Allstate8584/5A+ (Superior)$1,896
American Family8783/5A (Excellent)$1,218
Amica8615/5A+ (Superior)$1,449
Auto-Owners8695/5A++ (Superior)$1,308
Erie8805/5A+ (Superior)$1,141
Farmers8492/5A- (Excellent)$1,540
GEICO8754/5A++ (Superior)$1,260
The Hartford8954/5A- (Excellent)$1,572
MetLife8612/5A+ (Superior)$1,923

Travelers mobile app and digital experience

Travelers Insurance is up-to-date with the latest digital technology to make managing your insurance and filing claims easier and more convenient. The mobile app provides nearly the same functionality as the website and includes the following features:

  • File a claim
  • Setup and manage autopay
  • Make payments
  • View your insurance cards and policy documents
  • Get roadside assistance
  • Link all your policies to one single user ID

Alternative insurance products offered by Travelers

Besides a long list of car insurance coverage options, Travelers provides a variety of other types of insurance for individuals and businesses, in addition to financial services, such as retirement planning. Best of all, bundling several types of insurance with Travelers could save you considerably across the board. 

ProductDiscountsJ.D. Power rating
HomeownersClaims free
Protective devices
Green home
Multi-policy
New home
2/5
Renter’sClaims free
Car/renter’s bundle
2/5
LifeNR

In the spotlight 

  • One of the largest selections of car insurance coverage of all carriers.
  • The mobile app makes it possible to do everything you’d do online including filing claims and managing your account.
  • Travelers earned a superior “A++” rating from AM Best for financial stability.
  • Travelers matched employee charitable donations, amounting to $1.3 million.

Methodology

Coverage Utilizes Quadrant Information Services to analyze quoted rates from thousands of zip codes across all 50 states, using Travelers’s premiums written. Quoted rates are based around the profiles of a 30-year-old male and female with clean driving records, good credit and the following full coverage details:

  • $100k bodily injury liability per person
  • $300k bodily injury liability coverage per crash
  • $100k property damage liability coverage per crash
  • $500 collision coverage deductible
  • $500 comprehensive coverage deductible

Minimum coverages were applied to match state requirements. Both drivers used a new, financed 2018 Toyota Camry, commuting 5 days a week and driving 12,000 miles per year.

An accident was defined as an at-fault accident with $3k in property damage. A speeding incident was defined as speeding 16-20 MPH over the limit.

These rates were publicly sourced from insurer filings and should be used for comparative purposes only – your own quotes may be different.

Cynthia Paez Bowman

Writer

Cynthia splits her time between Los Angeles, CA and San Sebastian, Spain. She travels to Africa and the Middle East regularly to consult with women’s NGOs about small business development.

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