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C.L.U.E. report guide

Fact-checked with HomeInsurance.com

After leaving your current insurer to sign up for a new policy, the new insurance company will know all about your past insurance claims. How’s this possible? The insurer looks at your CLUE report. Essentially a history of your insurance claims and losses, providers use the CLUE report to decide how much of a risk you are to insure. 

CLUE reports are a vital part of pricing insurance policies, and knowing your report can help you qualify for auto and home insurance. In this article, we’ll walk through what a CLUE report is, how it affects you, and how to get one when you need it the most.

What is a C.L.U.E. report?

Insurance underwriters are tasked with determining the level of risk a person represents for an insurance company. One of the main tools underwriters use to determine that risk is a CLUE report. This report is different from reports like a driving record, because a CLUE report only tracks insurance claims and losses.

Financial and insurance expert Laura Adams says,

“C.L.U.E. stands for Comprehensive Loss Underwriting Exchange, which is a claims history database. It allows insurers that contribute loss information to access consumer claims data when setting rates for auto and home policies.”

Auto and home insurance policies draw on the information in CLUE reports as one of the main factors that will determine the risk of the policy. That means CLUE reports also play a central role in the cost of the policy’s premium. 

Who a C.L.U.E. report applies to

If you’ve ever been associated with a claim filed on an auto or home insurance policy, then a CLUE report applies to you. These reports are important tools for insurance underwriters to determine risk, but CLUE reports are also used in home buying to find out about the history of the house.

As Adams explains,

“Your C.L.U.E. report includes information about you and any auto or home insurance claims you’ve made. It typically contains your name, birthdate, vehicle type, claim type, date of insurance loss, and the amount paid out on a claim. Your claims information is maintained in the database for up to seven years.”

How to get a C.L.U.E. report

CLUE reports come from LexisNexis, a company that deals in legal and risk solutions. To get your CLUE report from LexisNexis, you have a few different options. You can either call LexisNexis at 866-312-8076, or you can visit the LexisNexis Consumer Portal online.

If you prefer the mail, the LexisNexus website allows you to download a printable PDF form. But whatever way you chose to get the report, it will be free if you haven’t requested one in a year. 

To request a CLUE report, you’ll need personal information like full name, SSN, DOB, phone number, and current address. You’ll also need to answer questions to verify your identity. These questions involve your previous addresses and home sales, so make sure to have the information ready. 

Due to the financial impact of CLUE reports, it’s a good idea to go over yours thoroughly. If you see an error, you should contact LexisNexis right away, either over the phone at 888-497-0011 or through email at consumer.documents@LexisNexis.com.

Adams concurs;

“Since your C.L.U.E. data is a significant factor in your auto and homeowners insurance rates, it’s a good idea to review it for errors. Similar to a consumer credit report, you can order your C.L.U.E. report for free every 12 months.”

How to use a CLUE report

CLUE reports affect you in two ways: when you sign up for auto or home insurance and when you are looking at a home to buy. When you sign up for a new auto or home insurance policy, an insurance underwriter will look at your CLUE report to see what claims you’ve been associated with in the past. Your claims history will have a significant impact on the price you pay for insurance. 

When you’re looking into buying a home, you can use a CLUE report to discover any past damage to the home that was not disclosed by the current owners. However, the owner is the only one who can request a CLUE report from LexisNexis. If you want to see the report, you or your home inspector will need to ask the current owner to order a report so you can review it.

How CLUE reports affect insurance

When it comes to insurance, your past affects your future. Insurance underwriters use CLUE reports to look at your past claims because it is assumed that the claims associated with you in the past play a role in determining the claims you could file in the future. Claims usually mean insurers are paying out money instead of bringing it in, so insurers are very cautious about insuring people with lots of claims in their history.

If you have no or few claims in your CLUE report, then the insurer is more likely to agree to a policy with a lower premium, which reflects your lower risk profile. If you have many claims in your CLUE report, the insurer will likely only agree to insure you if the premium is high, or the insurer might reject the policy completely. In this case, you would probably need to look elsewhere for insurance.

How to dispute a CLUE report

One of the most important reasons to review your LexisNexis CLUE report is to find any errors. If there is an error in your report, it could have a negative impact on your finances, as well as your ability to qualify for insurance. 

If you see an error in your CLUE report, such as an incorrect claim, then it’s important to dispute the error by contacting LexisNexis as soon as you can. You can contact LexisNexis by calling their Consumer Center at 888-497-0011.

When disputing an error on your CLUE report, you’ll need a few pieces of information, including the report reference number, the claim number for the insurance company, a brief description of the error, and the name of the insurer associated with the error you want to dispute. 

After you file the report dispute, LexisNexis has 30 days to get back to you.

You can also contact LexisNexis if you want to provide an explanation or update to your CLUE report. For example, if you filed a claim after a break-in and you’ve moved to an area with less property crime, it could help to provide an update. 

The takeaway: 

  • A CLUE report tracks your previous insurance claims and losses
  • Insurance companies use CLUE reports to set the cost of your policy
  • CLUE reports can also be used to find out about a home’s history
  • NexisLexis is the company who compiles CLUE reports
  • You can request a CLUE report once every 12 months for free

It’s important to keep up-to-date with your CLUE report, because the report affects the cost of your insurance. If you think there’s an error in your CLUE report or something that needs further explanation, make sure to contact LexisNexis so you can get your report squared away as quickly as possible.

Julian Dossett

Julian is a freelance writer for Coverage.com, where he writes about auto and home insurance with an eye toward consumer advocacy. His work has appeared at The Simple Dollar, Bankrate, Reviews.com, Blockchain Beach and MSN.com. He’s currently based in New Mexico.

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