ASI homeowners insurance review for 2021

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American Strategic Insurance, more commonly known as ASI, is part of the Progressive Group of Insurance Companies. It’s one of the 15 biggest residential property insurance providers in the country with coverage currently available in 40 states. ASI homeowners insurance gets below average ratings for customer service and claims satisfaction, but it has excellent financial strength.

Since ASI was established in 1997, the company has been selling comprehensive home insurance policies to a wide variety of homeowners. ASI home insurance is a great option for individuals who want the ability to customize their insurance policy with endorsement packages and unique add-ons for extra protection.

ASI home insurance coverage options 

Standard ASI home insurance policies include basic coverage that you would find from any other property insurance company. However, ASI does offer a few endorsement packages with add-on coverages for specific protection. Keep in mind that coverage options vary by state, so we recommend talking to an agent to find out what policies are available where you live.

Here is a full list of the home coverage packages available through ASI:

  • Basic coverage: ASI homeowners insurance policies include dwelling, personal property, liability, medical payments and loss of use coverage. 
  • HomeShield: The HomeShield package includes dwelling replacement cost coverage (up to 25% of the limit), personal property replacement cost coverage (up to 25% of the limit), personal injury coverage, $5,000 in water backup coverage, $2,500 in loss assessment coverage, $1,000 in credit card or fraud coverage, $250 in lock replacement coverage, $750 in fire department service charge coverage, and $1,000 in theft coverage for individual valuable items.
  • HomeShield Plus: The HomeShield Plus package includes everything from the HomeShield package, but with higher coverage limits. It includes replacement cost coverage for up to 50% of the dwelling, unlimited replacement cost coverage for personal items, personal injury coverage, ordinance/law coverage, $10,000 in water backup coverage, $5,000 in loss assessment coverage, $2,000 in credit card or fraud coverage, $500 in lock replacement coverage, $1,000 in fire department service charge coverage, and $1,000 in theft coverage for individual valuable items.

ASI home insurance discounts

Homeowners insurance can be costly depending on where you live, how much coverage you need, your claims history and other variables. The average cost of home insurance in the United States is $1,211 per year for $200,000 in dwelling coverage. However, ASI offers a variety of common homeowners insurance discounts that can help you get a cheaper policy:

  • Non-smoker discount
  • Protective device discount
  • New purchase discount
  • New construction discount
  • Secured community/building discount
  • Electronic policy discount
  • Window/opening protection discount
  • Umbrella discount
  • Paid-in-full discount
  • Single deductible discount (bundle customers only)

ASI customer satisfaction and complaints

Overall, ASI reviews indicate that the company doesn’t have the most outstanding customer satisfaction. The company scored below average in J.D. Power’s 2020 U.S. Home Insurance Study and in the 2020 U.S. Property Claims Satisfaction Study. Although ASI didn’t appear at the very bottom of these lists, the company was beat out by a number of reputable providers. In addition, the company has higher than average customer complaints as reported by the National Association of Insurance Commissioners (NAIC). 

However, ASI has excellent financial strength, with an A+ rating from AM Best. That means the company has adequate financial means to reimburse policyholders after a covered loss. When you’re shopping for home insurance companies, it’s important to pay attention to financial strength ratings because it can have a big impact on claims handling. 

ASI vs. other insurance companies

Every home insurance company has strengths and weaknesses, including ASI. Some providers are known for excellent customer satisfaction, some have robust coverage options and others offer affordable rates. 

The table below includes some of the biggest home insurance companies by market share, their J.D. Power customer satisfaction score and their AM Best rating. You can use this as a guide to compare ASI to other popular providers you might be considering.

Company2020 J.D. Power overall satisfaction ratingAM Best rating
American Strategic Insurance (ASI)797/1,000A+ (superior)
Allstate829/1,000A+ (superior)
American Family821/1,000A (excellent)
AIG809/1,000A (excellent)
Amica853/1,000A+ (superior)
AAA820/1,000A+ (superior)
Auto Owners 843/1,000A++ (superior)
Chubb778/1,000A++ (superior)
COUNTRY Financial855/1,000A+ (superior)
CSAA825/1,000A+ (superior)
Erie839/1,000A+ (superior)
Farmers814/1,000A (excellent)
The Hartford 832/1,000A+ (superior)
HeritageN/AN/A
MetLife Grp824/1,000A+ (superior)
Nationwide 808/1,000A+ (superior)

ASI vs. Nationwide

ASI and Nationwide are similar. Both carriers are ranked below average in the 2020 J.D. Power Home Insurance Study and both have A+ (Superior) ratings for financial strength. Each offers comprehensive coverage options, but ASI stands out against Nationwide when it comes to coverage endorsements. ASI’s HomeShield and HomeShield Plus endorsements include a wide variety of unique coverages, whereas Nationwide offers standard add-ons, like water backup and identity theft coverage only.

In terms of discounts, ASI and Nationwide both offer a variety of common savings opportunities. While there is some overlap, Nationwide offers a claims-free discount, a continuous insurance discount and a roof age discount. ASI offers discounts for signing a policy online, paying your premium in full and not smoking in your home. 

  • Nationwide and ASI offer similar add-ons, but ASI has more comprehensive packages.
  • Nationwide and ASI both offer generous discounts, with some overlap. 
  • Nationwide underwrites its own home insurance policies, whereas ASI does not.
  • Nationwide offers better online tools and digital resources than ASI.

ASI vs. Amica

Amica and ASI are very different insurance companies. Amica is the second-highest rated insurance company in the 2020 J.D. Power Home Insurance Study, whereas ASI is ranked below average. Amica also offers dividend policies, where homeowners can recoup up to 20% of their premium at the end of the year. ASI policyholders pay their premium and cannot get any money back.

Amica and ASI both offer a number of endorsements, but Amica also sells home business coverage, and has a home repair assistance program where policyholders can get guaranteed work by using a partner contractor. Both companies have good discounts, but Amica offers a few more savings that ASI doesn’t offer, including a loyalty, autopay and claims-free discount. 

  • Amica has highly rated customer and claims satisfaction, and ASI does not.
  • Amica offers dividend policies which allow customers to recoup money at the end of their policy period.
  • Amica offers a home repair assistance program with a qualified contractor network.
  • ASI’s add-on packages are more comprehensive, but Amica also offers impressive endorsements. 

Additional insurance policies offered by ASI

In addition to homeowners insurance, ASI offers several other insurance policies:

  • Umbrella insurance
  • Condo insurance
  • Renters insurance
  • Flood insurance
  • Seasonal insurance

The takeaway

  • ASI offers complete home insurance coverage in almost every state.
  • The company has below-average ratings for claims and customer satisfaction.
  • Homeowners can save money with a long list of discounts.
  • ASI is backed by Progressive, but the company does not underwrite its own policies.

ASI home insurance is a good option for people who want the ability to customize their insurance policy with endorsements. The company also offers generous discounts that can help you get a cheaper rate. With that being said, ASI does not have exceptional customer satisfaction reviews, and it has higher than average complaints. If you’re looking for a provider with reliable customer service and highly rated claims handling, compare ASI with other providers to see which offers the service, coverage and rates you need.

Elizabeth Rivelli

Elizabeth is an insurance writer for coverage.com, where she covers insurance providers and reviews policies to help consumers find comprehensive and affordable coverage for every area of their life. She has more than three years of writing experience for top online insurance and finance publications.

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